Customer Journey Mapping

Mapping the customer journey right from the start of the process to the last point is the most critical part in achieving CX Factor. We provide an end to end customer journey mapping service which brings your teams together in order to fully understand what happens in reality for your customers. We look through the customer journey with you to streamline your services. This will help you to improve on efficiency and, most importantly, ensure that your customers have a superb experience on every step of their journey.

6 reasons why Customer Journey Mapping will help your business

Our regional Customer Experience specialists are highly skilled mapping facilitators.

The team will tailor the mapping session to match your culture and business need. Their techniques are tried and tested.

The team has a fantastic levels of experience in a number of different sectors, so they can empathise with your business.

The specialists will be able to guide you and members of your team to improve yourself and the work you do.

We can work with you to set ambitious, but achievable goals, and to help you transform your team.

We seek feedback from your team on every session so you have the peace of mind that we deliver a quality experience.

"insight6 are a highly professional and approachable company, whose eye for detail in business is outstanding. The journey we have taken with them has been very rewarding to our business as well as too many individuals in so many areas. In my opinion any business that wants to make a step change in performance should take the opportunity to work with this company and see the results they can achieve. I would not hesitate to recommend insight6 to any company."