CX Excellence Recognition Scheme
Our Recognition Scheme celebrates businesses who consistently deliver exceptional customer experiences. The scheme provides a clear framework for measuring, recognising, and improving CX performance. It highlights your commitment to putting customers first helping you build trust, stand out, and continuously raise standards.
Set your business apart through exceptional customer experiences.
At insight6, we believe great customer experience deserves to be recognised. Our CX Recognition Scheme celebrates the businesses that consistently put their customers first—turning high standards into everyday practice.
Open to insight6 clients of all sizes, the programme highlights your commitment to delivering outstanding service and building lasting customer loyalty.
Trusted Across Every Sector
We’ve worked with organisations in every sector — from retail and hospitality to healthcare, education, and legal services — to help them reach new heights in customer experience.
Explore how we support your industry:
Businesses recognised through the CX Recognition Scheme can confidently demonstrate that they:
- Put the customer at the heart of their organisation
- Embed a clear customer experience strategy across all levels
- Understand and continuously improve the customer journey
- Regularly commission independent reviews to gain honest feedback
- Gather and act on insights from both customers and team members
- Invest in training, engagement, and team well-being
- Measure and monitor improvements in business performance
How Do You Get There? Our Proven Tools and Services
The journey to CX Excellence often includes services like:
Mystery Shopping
Customer Journey Mapping
Instant insight
Listening & Focus Groups
Training & Development
Mentoring & Coaching
These tools, combined with local CX support, help businesses like yours consistently exceed expectations.
Connect with Your Local Customer Experience Specialist
With CX experts based across the UK and Ireland, we provide local support to help your business achieve and maintain customer experience excellence. Every business is unique — and so is every region. That’s why our team works closely with you to assess your current CX performance and guide you through the steps needed to earn the insight6 CX Excellence mark.
Clients awarded a CX Excellence Recognition mark include:
