Instant Insight Feedback - ii neg may 2023

CX Feedback Tool – instant insight

instant insight is our powerful online feedback tool that captures real-time responses from your customers and team. Designed by CX experts, it helps you gather meaningful insights, boost online reviews, and improve experiences fast. With local support on hand, you get more than data—you get answers that drive action.

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What is Customer Feedback Software?

Customer feedback software is a powerful tool that enables businesses to collect, analyse, and act on feedback from customers and teams in real time. It helps you measure satisfaction, identify service gaps, and make data-driven improvements across the entire customer journey.

At insight6, our customer feedback software — instant insight — is designed with CX in mind. Backed by local experts and tailored to your sector, instant insight ensures you ask the right questions, reach the right audience, and get meaningful feedback that drives real change.

Instant Insight: Real-Time Feedback with Expert Support

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Benchmarking

Our highly trained mystery shoppers are able to conduct visits from a retail or restaurant through to a complicated legal case or a school induction.

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World leading response rate

Across all of our clients we have a response rate of 23%. The more feedback received, the more confident you are in making great decisions for your business. This ultimately improves CX and your profits.

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Links to public review sites

Direct your happy customers towards public sites such as Google Reviews, Trust Pilot and Trip Advisor to gain more reviews and boost your online reputation.

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Easy 'Net Promoter Scores'

instant insight has a NPS which is the world’s most recognised measurement matrix. A proven methodology used by the world’s greatest brands which will help you gain your colleagues commitment.

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Optimised for mobile

Working smoothly on all platforms and devices which improves the response rate.

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Customised surveys

Target your surveys to gain exact feedback on your critical business issues.

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Action orientated

Record what actions you and your team take in response to the feedback to ensure your CX develops and improves, leading to more profit.

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Free response feedback follow-ups

The true power of instant insight is the free response feedback follow-up question. Let your customers tell you how they feel, in their own words.

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User notifications

Immediate notification when a customer responds. You can filter on defined responses, so if a customer is not happy you can act now!

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Customer Feedback Software for Every Industry

Real-time insights tailored to your sector’s customer experience.

From retail and hospitality to healthcare, education, and legal services, our customer feedback software — instant insight — is built to reflect the unique needs of your industry. We partner with businesses across the UK to capture real-time feedback, uncover service gaps, and deliver actionable insights that enhance the customer journey and increase loyalty.

See How We Help Your Industry

“We use instant insight to identify how we can improve the experience for our customers. The customers love it and so do the team and what is more, the system has developed numerous TripAdvisor Reviews. It is a fantastic feedback tool.”

Heather Parry

Managing Director, Great Yorkshire Showground

FAQs About Our Customer Feedback Software – instant insight

What is instant insight?

instant insight is our advanced customer feedback software designed to collect and analyse real-time feedback from your customers and team. It helps businesses improve their customer experience and increase online reviews.

How does instant insight work?

The platform sends tailored surveys to your customers or team members. Responses are gathered and analysed instantly, giving you immediate access to insights that help drive improvements.

What makes instant insight different from other customer feedback tools?

Unlike standard software, instant insight is backed by local CX experts who help you design effective surveys and interpret results. It’s a unique combination of technology and personal support.

Can I use instant insight for employee feedback too?

Yes — instant insight collects both customer and employee feedback, helping you build a full picture of your service delivery and team engagement.

Is the software suitable for all industries?

Absolutely. instant insight is used across sectors including retail, hospitality, healthcare, education, legal, and more. Each setup is tailored to your specific needs.

Do I need technical knowledge to use instant insight?

Not at all. Our team provides full support, from setup to ongoing optimisation, so you get the most from your feedback without needing to manage the tech.

How quickly can I start collecting feedback?

Most businesses can be up and running within days. Our local experts will guide you through a quick and simple setup process.

Is the feedback data secure?

Yes, data security is a top priority. All responses are collected and stored securely in line with GDPR and best practice standards.

Connect with Your Local Customer Experience Specialist

With CX experts based across the UK and Ireland, we deliver customer feedback solutions backed by real local insight. Every business — and every region — is unique. That’s why we work closely with you to tailor instant insight, ensuring the right questions reach the right audience to uncover meaningful feedback and drive measurable improvements across your customer journey.

Meet Your Local Specialist

Ready to Elevate Your Customer Experience?

Contact us today to discover how instant insight, our customer feedback software, can help you collect meaningful feedback, improve service delivery, and stand out in your sector across the UK market.