CX Reviews provide a detailed report on the customer experience through their shoes.
“We have been working with insight6 for a number of years and value the expertise and professional CX reviews they deliver for us, they really are the customer experience specialists!”.
Josh Haywood, General Manager at Crealy Adventure Park
Customer Experience Reviews
Our team of 1,000+ researchers are individually trained to the highest standards. Every time a review is made they are given comprehensive feedback from our quality team to ensure they are always improving. The research team are well looked after and have frequent meetings with the Customer Experience Directors. The support provided to our researchers allows them to really get under the skin of your business, and on some occasions the researchers will meet with clients to gain an even greater understanding.
6 reasons why Customer Experience Reviews will help your business:
Our highly trained researchers (mystery shopping) are able to conduct visits from a retail or restaurant through to a complicated legal case or a school induction
Our 800 researchers (mystery shoppers) are all one to one trained and receive feedback on every experience they report on
All feedback is delivered through a customer portal within 48 hours of the experience being completed
Our local CX specialist supports every step of the way to ensure you take the right actions from the quality feedback
We can benchmark your business’ experience against others in your sector
The quality and depth of our feedback is generally perceived as the finest in the world
At insight6, we understand your business.
Our Customer Experience Directors have a range of knowledge and expertise and we will be able to call on any one of our team to help you. All of our sessions are tailored to suit your needs which ensures you get the best outcome from the session which will make the biggest impact on your business. We are flexible in that we will come to you whenever you require and our large team, spanning the UK and Ireland, has the capability to always be on hand to call on to coach a small or large group. The one to one sessions are confidential but suggested strategic improvements can be fed back to the management team to provide you with a great insight into how your business can be transformed.