Our training and development sessions are tailored to the needs of your business.
“insight6 were a pleasure to work with, they contributed new ideas and innovations. I highly recommend to anyone seeking insight into their customer service and how they could develop further”.
Alexandra Davies, Marketing Director, Cornwall Care
CX Training and Development
All of our Customer Experience Directors, covering the UK and Ireland, have over 600 years of experience between them. The CXDs are seasoned motivators with excellent local knowledge. They are on hand to visit you to provide bespoke training for groups that are large or small. Prior to working with a group, we will work with you to ensure that the content we cover meets your strategic objectives. We believe that feedback is the breakfast of champions so when we receive comments from the sessions, we will share these with you so that you can see how your team felt.
CX Training and Development at a glance.
Customer experience reviews
Training and development
Customer journey mapping
Online feedback
Focus and listening groups
Mentoring and coaching
At insight6, we understand your business.
Due to the in depth nature of our CX Reviews, we are able to provide training that is tailored specifically to your business. We will identify the areas where you need to make changes and where you are doing well to ensure that the training you receive is beneficial in transforming your business. Our Customer Experience Directors have an enormous amount of experience having worked in a number of industry leading businesses across the professional, groups, and family sectors. The training sessions we run are motivational for your team members, but also fun. You can be certain that everyone in the room will be paying attention.