Customer Experience Training & Development

We deliver tailored Customer Experience Training and Development Workshops that engage, inspire and drive results. Designed using insight6 feedback tools and led by your local CX Specialist to build confidence, improve communication and adopt the behaviours needed to deliver exceptional service—every time.

What is Customer Experience Training?

Customer experience training equips your team with the skills and mindset needed to consistently deliver outstanding service. Through engaging, practical sessions, your staff learn how to better understand customer needs, communicate effectively, and handle real-world challenges with confidence.

At insight6, we deliver customer experience training across the UK, tailored to your sector and led by our local CX experts who know what great service looks like in your industry.

All of our motivational training sessions are tailored to your needs

Our customer experience training sessions are customized to meet your specific needs. Examples include::

Delivering Memorable Customer Experience

Enhancing Sales Skills via Customer Experience Training

Selling more Services to Existing Clients

Delivering Memorable Experiences through Customer Experience Training

Ensuring the First Impression is First Class, Every Time

Helping the Team Become more Organised

Working on the Tasks that Make the Biggest Impact

Bringing the Team Together to Deliver Fantastic

6 reasons why CX Training and Development will help your business

Our regional Customer Experience specialists are highly skilled trainers and facilitators.

The team will tailor the training to match your culture and business need.

The team has a fantastic levels of experience in a number of different sectors, so they can empathise with your business.

The specialists will be able to guide you and members of your team to improve yourself and the work you do.

We can work with you to set ambitious, but achievable goals, and to help you transform your team.

We seek feedback from your team on every session so you have the peace of mind that we deliver a quality experience.

Customer Experience Training for Every Industry

Tailored coaching to strengthen service in your sector.

From retail and hospitality to healthcare, education, and legal services, our customer experience training programmes are built around the real challenges of your industry. We partner with businesses across the UK to develop confident, customer-focused teams who deliver exceptional service at every touchpoint — helping you enhance the customer journey and build long-term loyalty.

See How We Help Your Industry

Examples of feedback we receive from our 500+ UK clients…

“A brilliant session”

“The whole team found the insight6 event very motivational”

“The team were buzzing after the session”

“I found the session very informative and action orientated”

“CX is now top of our list”

“Really practical tips on how we can improve”

“Looking at the businesses first impression session was fantastic”

“Great facilitation, great session”

Frequently Asked Questions for Customer Experience Training

What is customer experience training?

Customer experience training equips your team with the knowledge and skills to deliver exceptional service at every stage of the customer journey. It focuses on building empathy, communication, and consistency to improve satisfaction and loyalty.

Who should take part in customer experience training?

Anyone who interacts with customers can benefit - from frontline staff and call centre teams to managers and directors. It's especially valuable for businesses aiming to create a consistent and memorable service culture.

How is insight6’s customer experience training delivered?

Our training is fully bespoke. We offer in-person workshops, remote sessions, and on-site coaching tailored to your team’s needs and your industry challenges.

What results can I expect from customer experience training?

You can expect improved customer satisfaction, higher employee engagement, and increased customer retention. Many of our clients also see stronger team morale and better brand reputation.

How long does the training take?

This depends on your goals. We offer anything from one-off workshops to a fully supported long-term development programme with regular reviews and support.

Can you tailor the training to my industry?

Yes! Our CX specialists have experience across a range of sectors, including retail, hospitality, education, legal, healthcare, and professional services. We design the training around your specific business needs.

How do I get started with insight6’s customer experience training?

Simply fill in our contact form or give us a call. One of our local CX specialists will get in touch to learn more about your goals and design a bespoke training plan for your team.

Ready to Enhance Your Customer Experience?

Get in touch today to discover how our customer experience training can empower your team, improve service delivery, and set your business apart in your sector.