Coaching and Mentoring

Coaching and mentoring are vital to transforming customer experience (CX). At insight6, we work one-to-one with your team to develop the skills, confidence, and behaviours needed to improve service, boost engagement, and deliver meaningful change—turning great intentions into consistent action.

What is CX Coaching?

CX Coaching is a hands-on approach to developing your team’s ability to deliver exceptional customer experiences. Through one-to-one or group sessions, our CX Specialists work closely with your staff to build confidence, enhance communication, and embed customer-first behaviours.

At insight6, we offer CX coaching across the UK, tailored to your sector and delivered by local experts who understand the unique challenges of your industry.

6 reasons why Mentoring and Coaching will help your business

Our regional Customer Experience specialists are highly trained mentors and CX coaching experts.

The team has a fantastic levels of experience in a number of different sectors, so they can empathise with your business.

We cover every location in the UK, so we come to your team to run the sessions.

The specialists will be able to guide you and members of your team to improve yourself and the work you do.

We can work with you to set ambitious, but achievable goals, and to help you transform your team.

We can run short or longer term programmes and use our other CX tools and techniques to measure the improvement.

CX Coaching Tailored to Your Industry

No matter your sector, our CX coaching is built around your unique challenges and opportunities.

Our team of specialists has extensive experience working with businesses across a wide range of sectors. Whether you’re in retail, healthcare, hospitality or legal services, our coaching solutions are designed to elevate your customer experience, empower your teams and drive measurable growth.

See How We Help Your Industry

Real Results from Our Customer Experience Coaching Clients

“insight6 are a highly professional and approachable company, whose eye for detail in business is outstanding. The journey we have taken with them has been very rewarding to our business as well as too many individuals in so many areas. In my opinion any business that wants to make a step change in performance should take the opportunity to work with this company and see the results they can achieve. I would not hesitate to recommend insight6 to any company.”

This is just one example of how our CX coaching programmes deliver measurable results across diverse sectors.

Frequently Asked Questions for CX Coaching and Mentoring

What is CX coaching?

CX coaching involves training and mentoring employees to enhance every customer interaction, leading to improved satisfaction and loyalty.

Who can benefit from CX coaching?

Any team member who interacts with customers, from frontline staff to managers, can gain valuable skills from CX coaching.

How is the coaching delivered?

Our coaching is tailored to your needs, offering in-person sessions, virtual workshops, or a hybrid approach.

What outcomes can we expect?

Clients often see increased customer satisfaction scores, improved team morale, and higher customer retention rates.

Find Your Local CX Specialist

With CX specialists across the UK and Ireland, we offer personalised support rooted in local knowledge. Every business is different — and so is every region. That’s why our experts work one-on-one with you to design coaching that really delivers results.

Meet Your Local Specialist

Ready to get started with CX coaching?

Speak to your local insight6 specialist today to discover how our CX coaching services can empower your team and improve performance.