Bluestone resort CX excellence

Press Coverage: Bluestone Resort CX Excellence Recognition Mark

Bluestone in Pembrokeshire has achieved a milestone in the Welsh tourism industry. The Resort is the first business in Wales to earn the prestigious insight6 Customer Experience (CX) Excellence Mark.

The achievement highlights Bluestone’s dedication to providing exceptional experiences for guests. It is among just 15 businesses across the UK to receive this distinction.

Bluestone Resort CX Excellence Certificate
From left to right: Mel Evans, insight6 Director,  South Wales. Claire Lewis, Head of Guest Experience, Bluestone. Stuart Davies Jaynes, Director of People, Bluestone. 

 

Claire Lewis, Head of Guest Experience at Bluestone, shared: “Receiving the insight6 CX Excellence Mark is a tremendous honour, reflecting the team’s hard work over recent years to ensure we deliver the best for our guests. Investing in understanding our guests’ experiences has given us invaluable insights to enhance daily operations. When our team is happy, this directly enhances our guests’ experience, and the relationship is truly reciprocal.

“Through this journey, we have come to see our business through the eyes of our guests and actively seek their feedback. Even if things are going well, understanding what our guests truly value helps us make continuous improvements.”

To read the article, please visit The Pembrokeshire Herald.

To find out more about the CX Excellence Recognition Scheme visit www.insight6.com/cxexcellence.

Companies looking to elevate their CX should contact their local insight6 CX Director. 

 

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