Rhian Anstey CCXP, our CX Specialist for North Wales, Chester, and The Wirral, knows that Customer Experience (CX) is more important than ever. She...
Rhian Anstey CCXP Success
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Get access to the latest CX articles, conversations, thought leadership papers and news to help you navigate your journey to achieving customer experience excellence.
CX in Essex: Meet Gavin Meadows
Talking CX in Essex with Gavin Meadows.
Rhian Huxtable achieves CCXP Certification
insight6 CX Specialist, Rhian Huxtable, achieves CCXP Certification.
CCXP Certification: The Journey to CX Mastery
Paul Matthews from insight6 Surrey & Sussex on his CCXP accreditation.
Chris Cartledge: CX Director Interview
CX Director Chris Cartledge on innovative CX strategies for hospitality leaders.
Customer Reviews: Learning from Tourism and Hospitality
Learn how tourism and hospitality leverage customer reviews to improve CX.
Secret Shoppers: Your Silent Success Agents
Discover why Secret Shoppers are your silent success agents.
Increasing ROI: The Critical Role of CX
Increasing your ROI by delivering an exceptional customer experience.
CX Trends 2024: Top 6 Customer Experience Predictions
Explore the customer experience (CX) trends for 2024. We share our top six predictions for shaping CX in 2024.
The Christmas Experience: Tips For CX-Mas Delight
During the bustling holiday rush, expectations soar. We share our tips for creating a memorable Christmas experience and CX-Mas delight.
WOW Moments in Customer Experiences
Discover the power of creating ‘WOW’ moments in customer experiences. Elevate interactions, leave a lasting impact – learn why they matter!
AI in CX: Balancing Automation with the Human Touch
Artificial Intelligence is increasingly central in shaping the customer experience landscape. We explore how to keep that personal touch while letting robots help.
Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in January
CX is arguably the biggest differentiator, or battleground, between businesses right now. Every business needs a well-considered and executed customer...
Six steps to guarantee a ROI (return on investment) in customer experience
How do you know when to invest in Customer Experience? What does such an investment look like? Is it training or measuring or just paying...
A Reliable Approach to Turning Complaints into Custom
Customer complaints are an unavoidable challenge that any business inevitably face sooner or later. Your team will be working hard to maintain a high...
Private Schools – Handling Professional Enquiries: Are You Failing At The Follow Up?
Across the UK, a huge percentage of private schools are failing to retain the interest of potential clients for one simple and easily amendable reason:...
Are legal firms taking Customer Experience seriously?
The moment of truth. Last year I sat on a panel at a law firm conference and the topic changed to client feedback. Question from the audience: “Can I ask...
Customer Engagement Strategies
Strategies you can implement to improve customer engagement insight6 explores the importance of customer engagement, the impact it has on Customer...
9 ways to keep your customers coming back
A customer makes an enquiry, you make the perfect pitch, win the conversion and ultimately win the customer’s purchase – success! But does the journey...
How does customer facing technology impact Customer Experience?
Should we be using more technology in customer facing roles? What currently exists and what are the benefits and limitations? It sounds like a statistic...
Is Your CX Strategy Red?
Customer experience (CX) strategies are in. Outdated marketing plans based on figures and historic patterns are out. Believe it or not there are still...