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Customers Value Great CX More Than Discounts

By Jonathan Winchester, Chief Executive | 26th November 2021 | 0 Comments
Sale signs on a black background

Be Brave: Boycott Black Friday The traditional ‘Boxing Day’ sales that once dominated the high street have well and truly been outshone by Black Friday in recent years, but has it now had its day? The key difference that sets Black Friday apart from other discounting windows is that it seems to have breached the … Read more

Why Customer Experience Is Everything: Your Ultimate Guide to CX

By Joe Betts | 29th October 2021 | 0 Comments

Customer experience (CX) is the new battleground for business. The value of service and the importance of making a human connection with customers has rarely been starker.   If you want to survive and thrive in a competitive market, then focusing on your CX is essential. But, to do that, you need to understand exactly what CX is.   We … Read more