Exit interviews – good or bad?

Exit interviews – good or bad?

Having been invited to conduct some exit interviews for a local garden centre, we stopped a couple of customers to ask if they had found what they wanted and to enquire what they bought. They said they had been intending to buy a lot of plants but had been concerned...
Exit interviews – good or bad?

Five Ways To Earn Your Customers’ Trust

‘I trust you because your customer service is great. I trust you because your product is good quality and reliable. I trust you because I know I can get in touch with you if I need to. I trust you because you clearly value my custom and I feel special. I trust you...
Exit interviews – good or bad?

Five Ways To Sell More …. OF ANYTHING!

I like quiet time.  It was during one of my quiet times that I started to really think about the key levers that allow businesses to sell more of what they do. Whether it be more donuts with the coffee, more legal time for your client or more rooms in your care home,...