Legal Firms Are Losing Millions!

Legal Firms Are Losing Millions!

The 2025 Professional Services Client Journey Report reveals that legal firms are losing millions in revenue due to poor enquiry handling. Even top-tier law firms can fail when clients expect fast, professional, and personal responses. Our latest market study, in...
Legal Firms Lose Millions Annually

Legal Firms Lose Millions Annually

UK Legal Firms Lose Millions Annually Due to Poor Enquiry Handling.  UK’s largest mystery shopping study is a wake-up call for legal firms  Only 14% of legal firms assessed delivered ‘exceptional experience’ at enquiry  Poor follow-up rates mean...
Lockdown impacts our ability to stay positive

Lockdown impacts our ability to stay positive

Whilst ‘Lockdown negatively impacts our ability to stay positive’ might seem like stating the obvious the underlying trends from the insight6 Business Optimism survey are interesting. Since the second lockdown has been imposed in England, business optimism has fallen...