Tech Trends Shaping CX

Tech Trends Shaping CX

Welcome to our exploration of tech trends shaping CX or the customer experience in 2024! In an innovative world, we explore how customer interactions are changing. Join us as we navigate the fusion of technology and tradition, redefining standout customer experiences...
The 6 things your teams are telling us

The 6 things your teams are telling us

What does good communication look like during Coronavirus? What more do you need to do to take care of your home workers? How can you look after essential workers who are taking risks beyond their job description? What are the new responsibilities of team leadership?...
The One Thing

The One Thing

In our newsletter, blog posts and articles on LinkedIn, we have written about a vast range of topics over the past few years, incorporating a variety of contributors and sometimes experimenting with different styles and formats. We work with hundreds of UK businesses...