The One Thing

The One Thing

In our newsletter, blog posts and articles on LinkedIn, we have written about a vast range of topics over the past few years, incorporating a variety of contributors and sometimes experimenting with different styles and formats. We work with hundreds of UK businesses...
The Power of Real-Time Feedback in the Digital Age

The Power of Real-Time Feedback in the Digital Age

In the fast-paced digital age, customers expect businesses to listen, respond, and adapt instantly. Real-time Feedback has shifted from a nice-to-have to a critical component of any successful customer experience (CX) strategy. It’s no longer enough to wait for...
The One Thing

The Rise Of The Review

When I book a holiday, I have a process I routinely follow. I choose several hotels or destinations based on my budget and the facilities I require, I narrow the list down to two or three possibilities and then I go to TripAdvisor, or a similar review engine, to read...