During these uncertain times the core focus of all leaders is to protect your business by strengthening the relationship with your customers and looking...
Six Customer Experience tips to protect your business
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How Sussex Beds transformed their customer and employee experience
If there is a lesson on customer experience throughout this pandemic it is the need for businesses to get fast and accurate feedback from their teams and...
Business optimism is a state of mind
The instant insight Business Optimism survey was launched at the beginning of the month and we have had over 70 businesses participate. Designed as a...
Our 6 CX Tips to Recovery
This year has been tough for many of us both personally and professionally. Even the businesses that have been successful during the pandemic will have...
How Are the Public Feeling About Venturing Out to Shop?
Shopping has changed unimaginably in 2020 and perhaps forever, with online spending at record levels after Covid-19 forced shop doors to close for over...
How well are Independent Schools communicating through their websites?
Over the past few months, lockdown has meant that we have all relied heavily on technology and the internet. From using video calls to working remotely...
How well are UK colleges and universities communicating through their websites?
Over the past couple of months, businesses across the UK have had to find ways to adapt to the lockdown measures in place in response to COVID-19. The...
Alcohol sales are at an all time high but does your website tell your customers you are ready to trade?
Pubs may be closed, bars shut and beer gardens empty but the demand for alcohol remains. Alcohol focused stores have seen a 31.4% surge in the volume of...
How are business leaders handling the pandemic?
More than 75 business leaders from across the UK and Ireland have shared their advice thoughts and challenges on leading during the Covis-19 pandemic...
Are law firm websites getting to the heart of the matter?
It is often said that your website is your digital shop window but in reality it is more than that. Your website is the first place clients and potential...
Six tips to help you lead during the crisis
Our worlds have changed dramatically over the last few weeks and it feels like nothing will ever be the same again. The only certainty is that we...
The 6 things your teams are telling us
What does good communication look like during Coronavirus? What more do you need to do to take care of your home workers? How can you look after...
How To Measure Customer Experience
What is Customer Experience Measurement, and why should you care about it? The success of your business is reflected in the satisfaction of your...
How much data do you have about customer experience?
How much data do you have about customer experience compared to the volume of data you have about the financial performance of your business? This...
What is a Customer Journey Map and How to Use One to Improve Business
Your customer’s journey, from the starting point when they make the decision to reach out to your business right up to the resolution of the matter, is...
Why Customer Journey Mapping is vital for improving CX
At the heart of the CX work we do at insight6 is Customer Journey Mapping. It is the third step in our six-step customer experience management...
How to keep the sparkle with retained customers
Creating, building and sustaining long term relationships is a fundamental bedrock of all profitable businesses as it enables you to plan and have the...
What is Customer Retention and How Do You Improve Customer Retention Rates?
Customer retention is at the heart of a successful company and is often overlooked in favour of customer acquisition. Yes, acquiring customers is...
What is customer experience?
As a Customer Experience CX brand, insight6 specialise in all areas of customer experience with the aim of driving up sales and improving customer...
What Creates an experience that makes YOU want to return?
We are within days of the dawn of a new year that according to the Walker report will be the year when customer experience becomes the key differentiator...
What is ROI?
As experts in customer experience, insight6 understands that ROI is essential to every investment a business can make, especially when it comes to...
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Six steps to guarantee a ROI (return on investment) in customer experience
How do you know when to invest in Customer Experience? What does such an investment look like? Is it training or measuring or just paying...
A Reliable Approach to Turning Complaints into Custom
Customer complaints are an unavoidable challenge that any business inevitably face sooner or later. Your team will be working hard to maintain a high...
Private Schools – Handling Professional Enquiries: Are You Failing At The Follow Up?
Across the UK, a huge percentage of private schools are failing to retain the interest of potential clients for one simple and easily amendable reason:...
Are legal firms taking Customer Experience seriously?
The moment of truth. Last year I sat on a panel at a law firm conference and the topic changed to client feedback. Question from the audience: “Can I ask...
Customer Engagement Strategies
Strategies you can implement to improve customer engagement insight6 explores the importance of customer engagement, the impact it has on Customer...
9 ways to keep your customers coming back
A customer makes an enquiry, you make the perfect pitch, win the conversion and ultimately win the customer’s purchase – success! But does the journey...
How does customer facing technology impact Customer Experience?
Should we be using more technology in customer facing roles? What currently exists and what are the benefits and limitations? It sounds like a statistic...
Is Your CX Strategy Red?
Customer experience (CX) strategies are in. Outdated marketing plans based on figures and historic patterns are out. Believe it or not there are still...
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Six Customer Experience tips to protect your business
During these uncertain times the core focus of all leaders is to protect your business by strengthening the relationship with your customers and looking...
How Sussex Beds transformed their customer and employee experience
If there is a lesson on customer experience throughout this pandemic it is the need for businesses to get fast and accurate feedback from their teams and...
Business optimism is a state of mind
The instant insight Business Optimism survey was launched at the beginning of the month and we have had over 70 businesses participate. Designed as a...
Our 6 CX Tips to Recovery
This year has been tough for many of us both personally and professionally. Even the businesses that have been successful during the pandemic will have...
How Are the Public Feeling About Venturing Out to Shop?
Shopping has changed unimaginably in 2020 and perhaps forever, with online spending at record levels after Covid-19 forced shop doors to close for over...
How well are Independent Schools communicating through their websites?
Over the past few months, lockdown has meant that we have all relied heavily on technology and the internet. From using video calls to working remotely...
How well are UK colleges and universities communicating through their websites?
Over the past couple of months, businesses across the UK have had to find ways to adapt to the lockdown measures in place in response to COVID-19. The...
Alcohol sales are at an all time high but does your website tell your customers you are ready to trade?
Pubs may be closed, bars shut and beer gardens empty but the demand for alcohol remains. Alcohol focused stores have seen a 31.4% surge in the volume of...
How are business leaders handling the pandemic?
More than 75 business leaders from across the UK and Ireland have shared their advice thoughts and challenges on leading during the Covis-19 pandemic...