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Pubs may be closed, bars shut and beer gardens empty but the demand for alcohol remains. Alcohol focused stores have seen a 31.4% surge in the volume of...
More than 75 business leaders from across the UK and Ireland have shared their advice thoughts and challenges on leading during the Covis-19 pandemic...
It is often said that your website is your digital shop window but in reality it is more than that. Your website is the first place clients and potential...
Our worlds have changed dramatically over the last few weeks and it feels like nothing will ever be the same again. The only certainty is that we...
What does good communication look like during Coronavirus? What more do you need to do to take care of your home workers? How can you look after...
What is Customer Experience Measurement, and why should you care about it? The success of your business is reflected in the satisfaction of your...
How much data do you have about customer experience compared to the volume of data you have about the financial performance of your business? This...
Your customer’s journey, from the starting point when they make the decision to reach out to your business right up to the resolution of the matter, is...
At the heart of the CX work we do at insight6 is Customer Journey Mapping. It is the third step in our six-step customer experience management...
Creating, building and sustaining long term relationships is a fundamental bedrock of all profitable businesses as it enables you to plan and have the...
Customer retention is at the heart of a successful company and is often overlooked in favour of customer acquisition. Yes, acquiring customers is...
As a Customer Experience CX brand, insight6 specialise in all areas of customer experience with the aim of driving up sales and improving customer...
We are within days of the dawn of a new year that according to the Walker report will be the year when customer experience becomes the key differentiator...
As experts in customer experience, insight6 understands that ROI is essential to every investment a business can make, especially when it comes to...
We conducted research into clients' perceptions of law firms and found that client experience is not nearly as good as the expert legal advice given by...
How do you know when to invest in Customer Experience? What does such an investment look like? Is it training or measuring or just paying...
Customer complaints are an unavoidable challenge that any business inevitably face sooner or later. Your team will be working hard to maintain a high...
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Should we be using more technology in customer facing roles? What currently exists and what are the benefits and limitations? It sounds like a statistic...
Customer experience (CX) strategies are in. Outdated marketing plans based on figures and historic patterns are out. Believe it or not there are still...
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If there is a lesson on customer experience throughout this pandemic it is the need for businesses to get fast and accurate feedback from their teams and...
The instant insight Business Optimism survey was launched at the beginning of the month and we have had over 70 businesses participate. Designed as a...
This year has been tough for many of us both personally and professionally. Even the businesses that have been successful during the pandemic will have...
Shopping has changed unimaginably in 2020 and perhaps forever, with online spending at record levels after Covid-19 forced shop doors to close for over...
Over the past few months, lockdown has meant that we have all relied heavily on technology and the internet. From using video calls to working remotely...
Over the past couple of months, businesses across the UK have had to find ways to adapt to the lockdown measures in place in response to COVID-19. The...
Pubs may be closed, bars shut and beer gardens empty but the demand for alcohol remains. Alcohol focused stores have seen a 31.4% surge in the volume of...
More than 75 business leaders from across the UK and Ireland have shared their advice thoughts and challenges on leading during the Covis-19 pandemic...
It is often said that your website is your digital shop window but in reality it is more than that. Your website is the first place clients and potential...
