Bringing the hottest topics on CX directly to you
Get access to the latest CX articles, conversations, thought leadership papers and news to help you navigate your journey to achieving customer experience excellence.
- All (109)
- Business Growth (10)
- Customer Experience (19)
- Customer Service (18)
- CX (8)
- Employees (3)
- Feedback (10)
- good shopping experience (2)
- insight6 (2)
- Leadership (4)
- Newsletters (13)
- Social Media (2)
- Uncategorised (46)
insight6 wishes you a very joyous CX… Christmas Experience! – Newsletter December 2018
...
Are legal firms taking Customer Experience seriously?
The moment of truth. Last year I sat on a panel at a law firm conference and the topic changed to cl...
Customer Engagement Strategies
Strategies you can implement to improve customer engagement insight6 explores the importance of cust...
9 ways to keep your customers coming back
A customer makes an enquiry, you make the perfect pitch, win the conversion and ultimately win the c...
insight6 leads the way in Customer Experience after rebranding from Shopper Anonymous
National Customer Experience specialists, Shopper Anonymous, has rebranded to become insight6. The t...
How does customer facing technology impact Customer Experience?
Should we be using more technology in customer facing roles? What currently exists and what are the ...
Is Your CX Strategy Red?
Customer experience (CX) strategies are in. Outdated marketing plans based on figures and historic p...
Disconnect To Reconnect
You are at your most creative in the early part of the day. You are fresh, full of ideas and clear-h...
Which Wolf Are You?
You will have seen this photo before I’m sure. The interpretation that goes with the image goes al...
How Does Your Team Feel?
February is the month of love. Whether you embrace the whole Valentine’s Day spectacle or scorn ...
Is Observation Dead?
I was recently browsing the local supermarket shelves for a loaf of gluten-free bread that I was pur...
The One Thing
In our newsletter, blog posts and articles on LinkedIn, we have written about a vast range of topics...
The Rise Of The Review
When I book a holiday, I have a process I routinely follow. I choose several hotels or destinations ...
Improve Your Customer’s Experience In Six Easy Steps
1. Listen When was the last time you asked your customer how they felt? Do you know what their n...
Can The Independent Food Retailers Survive?
The bi-annual UK Customer Satisfaction Index has just been published by the Institute of Customer Se...
Customer Service; Past, Present, Future
Many years ago, I sat in an education lecture and a very forward thinking professor said “More tha...
How To Run A Customer Service Clinic
Customer service. It’s the benchmark that every business knows it should be measuring. It’s the ...
Is Your Customer Service Vanilla?
In a world of ice-cream parlors, vanilla is no longer enough these days; we expect something differe...
Why Thought Leaders Are Worth Thinking About
Whatever your services or product, it is no longer enough to be a business name in the background wi...
Using Text Messaging To Capture Your Customer’s Loyalty
It is estimated that millennials now send between 60 and 85 text messages per day. That’s a lot of...
No More Posts