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A Reliable Approach to Turning Complaints into Custom
Customer complaints are an unavoidable challenge that any business inevitably face sooner or later. ...
Private Schools – Handling Professional Enquiries: Are You Failing At The Follow Up?
Across the UK, a huge percentage of private schools are failing to retain the interest of potential ...
insight6 wishes you a very joyous CX… Christmas Experience! – Newsletter December 2018
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Are legal firms taking Customer Experience seriously?
The moment of truth. Last year I sat on a panel at a law firm conference and the topic changed to cl...
Customer Engagement Strategies
Strategies you can implement to improve customer engagement insight6 explores the importance of cust...
9 ways to keep your customers coming back
A customer makes an enquiry, you make the perfect pitch, win the conversion and ultimately win the c...
insight6 leads the way in Customer Experience after rebranding from Shopper Anonymous
National Customer Experience specialists, Shopper Anonymous, has rebranded to become insight6. The t...
How does customer facing technology impact Customer Experience?
Should we be using more technology in customer facing roles? What currently exists and what are the ...
Is Your CX Strategy Red?
Customer experience (CX) strategies are in. Outdated marketing plans based on figures and historic p...
Disconnect To Reconnect
You are at your most creative in the early part of the day. You are fresh, full of ideas and clear-h...
Which Wolf Are You?
You will have seen this photo before I’m sure. The interpretation that goes with the image goes al...
How Does Your Team Feel?
February is the month of love. Whether you embrace the whole Valentine’s Day spectacle or scorn ...
Is Observation Dead?
I was recently browsing the local supermarket shelves for a loaf of gluten-free bread that I was pur...
The One Thing
In our newsletter, blog posts and articles on LinkedIn, we have written about a vast range of topics...
The Rise Of The Review
When I book a holiday, I have a process I routinely follow. I choose several hotels or destinations ...
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