2022: The Year of Customer Experience (CX)

2022: The Year of Customer Experience (CX)

As we start the year with a cautious, but more positive outlook on the pandemic than in January 2021, businesses can start to contemplate a world beyond mass restrictions, lockdowns, and purely virtual interactions. But what will this look like? Will we slot back into...
2025 Customer Experience Trends

2025 Customer Experience Trends

Six Customer Experience Trends to Watch in 2025 Staying ahead of 2025 customer experience (CX) trends is vital for success. Rising customer expectations demand seamless, personalised, and proactive experiences to stand out. Here are six trends shaping CX in 2025. From...
B2B Customer Experience: Festive Tips

B2B Customer Experience: Festive Tips

How To Deliver An Exceptional B2B Customer Experience This Christmas and Beyond In the world of B2B, Customer Experience (CX) is now a top priority. With CX increasingly driving customer loyalty and differentiating companies in the marketplace, B2B businesses must...
CCXP Certification: Paul Matthews

CCXP Certification: Paul Matthews

Sussex Professional Earns CCXP Certification Paul Matthews, a Sussex and Surrey-based Customer Experience (CX) Specialist for insight6, has achieved the globally recognised Certified Customer Experience Professional (CCXP) certification, making him one of only 75...