Chris Cartledge: CX Director Interview

Chris Cartledge: CX Director Interview

Talking CX: A fresh look at Hospitality and CX Hospitality leaders are renowned for being time-poor and needing to always oversee many moving parts within their establishments. We spoke with insight6 specialist Chris Cartledge to explore how he uses diverse customer...
Customer Journey: Understanding Touchpoints 

Customer Journey: Understanding Touchpoints 

Mapping the customer journey gives valuable insights into touchpoints and interactions that shape the overall experience. Many businesses believe they offer a good customer experience, but research shows that only a small percentage of these customers feel the same...