CX in the North East: Meet Mac Eddy

CX in the North East: Meet Mac Eddy

When it comes to delivering standout CX in the North East, few understand the landscape better than Mac Eddy. With a career spanning national retail, telecoms, and furniture brands, Mac has returned to insight6 with renewed purpose, helping businesses across the North...
How Happy Employees Create Happy Customers

How Happy Employees Create Happy Customers

Happy employees are essential for delivering exceptional Customer Experience (CX). The connection between Employee Experience (EX) and CX is undeniable in today’s business landscape. Here, we explore how improving employee satisfaction can lead to better...