CCXP Certification: Paul Matthews

CCXP Certification: Paul Matthews

Sussex Professional Earns CCXP Certification Paul Matthews, a Sussex and Surrey-based Customer Experience (CX) Specialist for insight6, has achieved the globally recognised Certified Customer Experience Professional (CCXP) certification, making him one of only 75...
Customer Journey: Understanding Touchpoints 

Customer Journey: Understanding Touchpoints 

Mapping the customer journey gives valuable insights into touchpoints and interactions that shape the overall experience. Many businesses believe they offer a good customer experience, but research shows that only a small percentage of these customers feel the same...