Customer Journey: Understanding Touchpoints 

Customer Journey: Understanding Touchpoints 

Mapping the customer journey gives valuable insights into touchpoints and interactions that shape the overall experience. Many businesses believe they offer a good customer experience, but research shows that only a small percentage of these customers feel the same...
CX in Merseyside: Meet Andy Gorman

CX in Merseyside: Meet Andy Gorman

CX in Merseyside is getting a fresh perspective with Andy Gorman. With a background in legal services, hospitality, and marketing, Andy brings a unique energy to the world of customer experience. As our new CX Director for Merseyside, he’s on a mission to help...