CX in Worcestershire: Meet Robert Southall

CX in Worcestershire: Meet Robert Southall

CX in Worcestershire starts with getting the basics right. From high street roots to regional impact, insight6 CX Director Robert Southall brings decades of hands-on retail and leadership experience to businesses across Worcestershire, Dudley and East Shropshire. His...
How Happy Employees Create Happy Customers

How Happy Employees Create Happy Customers

Happy employees are essential for delivering exceptional Customer Experience (CX). The connection between Employee Experience (EX) and CX is undeniable in today’s business landscape. Here, we explore how improving employee satisfaction can lead to better...