Poor Enquiry Handling Costing Firms Millions

Poor Enquiry Handling Costing Firms Millions

Professional Services Firms Lose Millions Annually Due to Poor Enquiry Handling.  UK’s most extensive mystery shopping study is a wake-up call for professional services.  Only 6.5% of 219 firms assessed delivered ‘exceptional experience’ at enquiry.  Only 13% of firms...
Press Coverage: Bluestone resort CX excellence

Press Coverage: Bluestone resort CX excellence

Press Coverage: Bluestone Resort CX Excellence Recognition Mark Bluestone in Pembrokeshire has achieved a milestone in the Welsh tourism industry. The Resort is the first business in Wales to earn the prestigious insight6 Customer Experience (CX) Excellence Mark. The...