Poor Enquiry Handling Costing Firms Millions

Poor Enquiry Handling Costing Firms Millions

Professional Services Firms Lose Millions Annually Due to Poor Enquiry Handling.  UK’s most extensive mystery shopping study is a wake-up call for professional services.  Only 6.5% of 219 firms assessed delivered ‘exceptional experience’ at enquiry.  Only 13% of firms...
Press Coverage: Bluestone resort CX excellence

Press Coverage: Bluestone resort CX excellence

Press Coverage: Bluestone Resort CX Excellence Recognition Mark Bluestone in Pembrokeshire has achieved a milestone in the Welsh tourism industry. The Resort is the first business in Wales to earn the prestigious insight6 Customer Experience (CX) Excellence Mark. The...
Rhian Anstey CCXP Success

Rhian Anstey CCXP Success

Rhian Anstey CCXP, our CX Specialist for North Wales, Chester, and The Wirral, knows that Customer Experience (CX) is more important than ever. She recently earned the prestigious Customer Experience Professional (CCXP) Certification. Here, she talks about her path to...