Our 6 CX Tips to Recovery

Our 6 CX Tips to Recovery

This year has been tough for many of us both personally and professionally. Even the businesses that have been successful during the pandemic will have found new challenges and hurdles to overcome. There are though a number of actions we can all take now to recover...
Poor Enquiry Handling Costing Firms Millions

Poor Enquiry Handling Costing Firms Millions

Professional Services Firms Lose Millions Annually Due to Poor Enquiry Handling.  UK’s most extensive mystery shopping study is a wake-up call for professional services.  Only 6.5% of 219 firms assessed delivered ‘exceptional experience’ at enquiry.  Only 13% of firms...
Press Coverage: Bluestone resort CX excellence

Press Coverage: Bluestone resort CX excellence

Press Coverage: Bluestone Resort CX Excellence Recognition Mark Bluestone in Pembrokeshire has achieved a milestone in the Welsh tourism industry. The Resort is the first business in Wales to earn the prestigious insight6 Customer Experience (CX) Excellence Mark. The...