Lockdown impacts our ability to stay positive

Lockdown impacts our ability to stay positive

Whilst ‘Lockdown negatively impacts our ability to stay positive’ might seem like stating the obvious the underlying trends from the insight6 Business Optimism survey are interesting. Since the second lockdown has been imposed in England, business optimism has fallen...
Our 6 CX Tips to Recovery

Our 6 CX Tips to Recovery

This year has been tough for many of us both personally and professionally. Even the businesses that have been successful during the pandemic will have found new challenges and hurdles to overcome. There are though a number of actions we can all take now to recover...
Poor Enquiry Handling Costing Firms Millions

Poor Enquiry Handling Costing Firms Millions

Professional Services Firms Lose Millions Annually Due to Poor Enquiry Handling.  UK’s most extensive mystery shopping study is a wake-up call for professional services.  Only 6.5% of 219 firms assessed delivered ‘exceptional experience’ at enquiry.  Only 13% of firms...