Retail Customer Journey: How To Map It

Retail Customer Journey: How To Map It

The Retail Customer Journey: Mapping, Stages & How to Get it Right Every customer interaction is an opportunity or a risk. The retail customer journey is more than just browsing and buying. It’s a series of moments, from the initial impression to the final...
Rhian Anstey CCXP Success

Rhian Anstey CCXP Success

Rhian Anstey CCXP, our CX Specialist for North Wales, Chester, and The Wirral, knows that Customer Experience (CX) is more important than ever. She recently earned the prestigious Customer Experience Professional (CCXP) Certification. Here, she talks about her path to...