Six tips to help you lead during the crisis

Six tips to help you lead during the crisis

Our worlds have changed dramatically over the last few weeks and it feels like nothing will ever be the same again.  The only certainty is that we will be in a place of the unknown for many more weeks and months to come. There are dramatic differences in where...
Tech Trends Shaping CX

Tech Trends Shaping CX

Welcome to our exploration of tech trends shaping CX or the customer experience in 2024! In an innovative world, we explore how customer interactions are changing. Join us as we navigate the fusion of technology and tradition, redefining standout customer experiences...
The 6 things your teams are telling us

The 6 things your teams are telling us

What does good communication look like during Coronavirus? What more do you need to do to take care of your home workers? How can you look after essential workers who are taking risks beyond their job description? What are the new responsibilities of team leadership?...