The Power of Real-Time Feedback in the Digital Age

The Power of Real-Time Feedback in the Digital Age

In the fast-paced digital age, customers expect businesses to listen, respond, and adapt instantly. Real-time Feedback has shifted from a nice-to-have to a critical component of any successful customer experience (CX) strategy. It’s no longer enough to wait for...
The Rise Of The Review

The Rise Of The Review

When I book a holiday, I have a process I routinely follow. I choose several hotels or destinations based on my budget and the facilities I require, I narrow the list down to two or three possibilities and then I go to TripAdvisor, or a similar review engine, to read...
The Student Applicant Journey

The Student Applicant Journey

Do you want to increase your applicant conversion rate? insight6 has completed a comprehensive study to understand how potential students feel when applying to UK colleges and universities.  The study was developed to understand how effectively online...