Using Text Messaging To Capture Your Customer’s Loyalty

Using Text Messaging To Capture Your Customer’s Loyalty

It is estimated that millennials now send between 60 and 85 text messages per day. That’s a lot of texting and a lot of time spent looking at a very small screen! According to their article of August 2015 ‘The UK Is Now A Smartphone Society’, OFCOM says the UK is now...
Video Mystery Shopping

Video Mystery Shopping

What Is Video Mystery Shopping? The Complete UK Guide  Table of Contents: What Video Mystery Shopping Actually Is How Video Mystery Shopping Works What Video Captures That Written Reports Miss The Benefits of Video Mystery Shopping Video Mystery Shopping vs...
Voice of the Customer

Voice of the Customer

Voice of the Customer: Gathering and Leveraging Customer Feedback For many businesses, the challenge isn’t whether customers are talking – it’s how well the organisation is listening. It is here that the Voice of the Customer (VoC) comes in.  Here, we explore the...
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