insight6 Customer Experience Specialists Logo
  • Home
  • ABOUT US
    • News and Press
    • Sectors
    • Case Studies
    • CX Excellence
  • SOLUTIONS
    • Mystery Shopping
    • Instant Insight Feedback
    • Customer Journey Mapping
    • Focus and Listening Groups
    • CX Training and Development
    • Mentoring and Coaching
  • CX BLOGS
  • FIND A CX SPECIALIST
  • OPPORTUNITIES
  • LOGIN
  • Home
  • ABOUT US
    • News and Press
    • Sectors
    • Case Studies
    • CX Excellence
  • SOLUTIONS
    • Mystery Shopping
    • Instant Insight Feedback
    • Customer Journey Mapping
    • Focus and Listening Groups
    • CX Training and Development
    • Mentoring and Coaching
  • CX BLOGS
  • FIND A CX SPECIALIST
  • OPPORTUNITIES
  • LOGIN
CONTACT US

+44 (0) 800 970 8987

  • Home
  • About
    • About Us
    • Our History
    • News and Press
    • Sectors
    • Case Studies
    • CX Excellence
  • Solutions
    • All solutions
    • Mystery Shopping
    • Online Feedback
    • Customer Journey Mapping
    • Focus and Listening Groups
    • CX Training and Development
    • Mentoring and Coaching
  • CX Blog
  • Find a CX Specialist
  • Opportunities
  • Login
  • CONTACT US
CONTACT US

+44 (0) 800 970 8987

  • Home
  • About
    • About Us
    • Our History
    • News and Press
    • Sectors
    • Case Studies
    • CX Excellence
  • Solutions
    • All solutions
    • Mystery Shopping
    • Online Feedback
    • Customer Journey Mapping
    • Focus and Listening Groups
    • CX Training and Development
    • Mentoring and Coaching
  • CX Blog
  • Find a CX Specialist
  • Opportunities
  • Login
  • CONTACT US

+44 (0) 800 970 8987

AI in CX: Balancing Automation with the Human Touch

AI in CX: Balancing Automation with the Human Touch

by insight6 | Sep 25, 2023 | Artificial Intelligence, Customer Experience, CX

Artificial Intelligence (AI) is increasingly central in shaping the customer experience (CX) landscape. But in today’s tech-savvy world, where businesses use AI to get things done faster, there’s a big question: How do we keep that personal touch while...
Alcohol sales are at an all time high but does your website tell your customers you are ready to trade?

Alcohol sales are at an all time high but does your website tell your customers you are ready to trade?

by insight6 | May 7, 2020 | Uncategorised

Pubs may be closed, bars shut and beer gardens empty but the demand for alcohol remains. Alcohol focused stores have seen a 31.4% surge in the volume of sales over the past few weeks according to the Office of National Statistics. This comes as many shops shut their...
Are law firm websites getting to the heart of the matter?

Are law firm websites getting to the heart of the matter?

by insight6 | Apr 23, 2020 | Uncategorised

It is often said that your website is your digital shop window but in reality it is more than that. Your website is the first place clients and potential clients will look for advice, someone to contact, the latest news, and to get an idea on what your firm can do for...
Are legal firms taking Customer Experience seriously?

Are legal firms taking Customer Experience seriously?

by insight6 | Oct 25, 2018 | Customer Experience

The moment of truth. Last year I sat on a panel at a law firm conference and the topic changed to client feedback. Question from the audience: “Can I ask the CEO of the law firm what feedback he receives from his clients?” I could have predicted the answer, but here...
Are you failing the follow up? – Newsletter January 2019

Are you failing the follow up? – Newsletter January 2019

by insight6 | Jan 30, 2019 | Newsletters

« Older Entries
Next Entries »
  • October 2025
  • September 2025
  • August 2025
  • July 2025
  • June 2025
  • April 2025
  • March 2025
  • February 2025
  • December 2024
  • November 2024
  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • December 2023
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • April 2023
  • February 2023
  • January 2023
  • November 2022
  • August 2022
  • May 2022
  • March 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • April 2021
  • February 2021
  • December 2020
  • November 2020
  • October 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • September 2019
  • August 2019
  • June 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • August 2017
  • April 2017
  • March 2017
  • November 2016
  • October 2016
  • July 2016
  • June 2016
  • April 2016
  • February 2016
  • October 2015
  • September 2015
  • August 2015
  • June 2015
  • May 2015
  • February 2015
  • September 2014
  • July 2014
  • September 2010

Categories

  • Artificial Intelligence
  • Black Friday
  • Business Growth
  • Client Experience
  • Customer Experience
  • Customer Loyalty
  • Customer Service
  • CX
  • CX Trends
  • Employee Ownership
  • Employees
  • Feedback
  • good shopping experience
  • insight6
  • Journey Mapping
  • Leadership
  • News and Press
  • Newsletters
  • Social Media
  • Solicitors
  • Uncategorised

Navigation

  • Home
  • What We Do
  • How We Do It
  • Sectors
  • Case Studies
  • Find a CX Specialist
  • CX Blog
  • Subscribe to our Newsletter
  • Contact Us

Contact Info

insight6
4th floor, Silverstream House,
45 Fitzroy Street, Fitzrovia,
London W1T 6EB

Tel: +44 (0) 800 970 8987

Email: enquiries@insight6.com

  • Follow
  • Follow
  • Follow
PRIVACY POLICY
COOKIE POLICY
© 2025 - insight6 - All rights reserved.
Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}