Customer Service; Past, Present, Future

Customer Service; Past, Present, Future

Many years ago, I sat in an education lecture and a very forward thinking professor said “More than half of the information our children will need to survive and thrive in their lifetime has not even been invented yet”. Scary, but how true have those words proven to...
Customers Value Great CX More Than Discounts

Customers Value Great CX More Than Discounts

Be Brave: Boycott Black Friday The traditional ‘Boxing Day’ sales that once dominated the high street have well and truly been outshone by Black Friday in recent years, but has it now had its day? The key difference that sets Black Friday apart from other...
CX and Service: a Winning Strategy

CX and Service: a Winning Strategy

Standing out in today’s competitive market requires more than a great product or service. It demands a strategy that places customer experience (CX) and service at the heart of your business. Businesses prioritising CX and service foster loyalty, drive satisfaction,...
CX in Essex: Meet Gavin Meadows

CX in Essex: Meet Gavin Meadows

Join us as we talk CX in Essex with insight6’s newest team member, Gavin Meadows. Bringing over 28 years of retail expertise, including senior roles at Argos and Sainsbury’s, Gavin has a wealth of knowledge on improving CX across complex environments. We met...
CX in Merseyside: Meet Andy Gorman

CX in Merseyside: Meet Andy Gorman

CX in Merseyside is getting a fresh perspective with Andy Gorman. With a background in legal services, hospitality, and marketing, Andy brings a unique energy to the world of customer experience. As our new CX Director for Merseyside, he’s on a mission to help...