Explore the customer experience (CX) trends for 2024. We share our top six predictions for shaping CX in 2024.
CX Trends 2024: Top 6 Customer Experience Predictions
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The Christmas Experience: Tips For CX-Mas Delight
During the bustling holiday rush, expectations soar. We share our tips for creating a memorable Christmas experience and CX-Mas delight.
WOW Moments in Customer Experiences
Discover the power of creating ‘WOW’ moments in customer experiences. Elevate interactions, leave a lasting impact – learn why they matter!
AI in CX: Balancing Automation with the Human Touch
Artificial Intelligence is increasingly central in shaping the customer experience landscape. We explore how to keep that personal touch while letting robots help.
Customer Loyalty vs. Satisfaction: What’s the Difference?
Explore the differences between customer loyalty and satisfaction to build long-term growth.
Customer Journey: Understanding TouchpointsÂ
Seeing your business through the customers’ eyes is essential. We explore the benefits of customer journey mapping.
How to Turn Customer Feedback into Actionable InsightsÂ
Introduction: Most of us understand the importance of delivering exceptional customer experiences to drive loyalty, repeat business, and growth....
From Stress to Success: Enhancing Student Well-being for a Better Educational ExperienceÂ
Introduction:Â Ensuring student well-being has become increasingly important within the education sector, especially during the COVID-19 pandemic. Today,...
Enhancing the Student Experience to Boost Retention: Best Practices for Your Institution
Delivering a positive student experience is critical to increasing retention rates. Higher Education institutions must ensure students' needs are met at...
How Customer Satisfaction and a Strong Customer Experience Strategy Can Help Your Business SucceedÂ
Customer satisfaction is a crucial part of any successful business. Organisations must ensure customers are satisfied across every touchpoint to stay...
What Is Employee Experience and Why It Matters More Than You Think
Discover the financial impact of bad employee experiences on your business and how insight6 can help you deliver impactful customer experiences to win and retain talent. Sign up to our newsletter to stay up to date on CX trends and strategies.
Consumer Duty and its impact on the retail motor sectorÂ
The Financial Conduct Authority's (FCA) new Consumer Duty regulation aims to create a higher standard of care for consumers. What does this mean to UK...
How to evidence consumer duty actions and ensure good consumer outcomes
The Financial Conduct Authority's (FCA) new Consumer Duty regulation is one of the most significant shifts in UK financial services. The intention...
Christmas CX: six ways to shine
The holiday season is a time for connection, celebration, and creating memorable moments. It's also a golden opportunity for companies and brands to...
How to build loyalty and drive profitability with regular customer reviews (aka mystery shopping)
Customers or clients are the people who decide whether a business will succeed or not. Meeting these stakeholders' needs is critical to building loyalty...
How to generate positive customer reviews online
When we talk about positive customer reviews, we are talking about a positive customer experience or CX. People trust online reviews so they should be...
How car dealerships can damage CX in the pursuit of feedback.
Measuring Customer Feedback Many dealerships are aligned with the notion that customer feedback is an essential way of measuring success, but it isn't...
6 things every Law firm can implement to improve their CX and increase their bottom line…
Customer experience (CX) is the new business battleground for the Legal sector, yet our recent research study, The Professional Services Customer Journey...
2022: The Year of Customer Experience (CX)
As we start the year with a cautious, but more positive outlook on the pandemic than in January 2021, businesses can start to contemplate a world beyond...
Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in January
CX is arguably the biggest differentiator, or battleground, between businesses right now. Every business needs a well-considered and executed customer...
Customers Value Great CX More Than Discounts
Be Brave: Boycott Black Friday The traditional 'Boxing Day' sales that once dominated the high street have well and truly been outshone by Black Friday...
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B2B Customer Experience: Festive Tips
Festive B2B tips for exceptional Customer Experience.
Rhian Anstey CCXP Success
Rhian Anstey CCXP, our CX Specialist for North Wales, Chester, and The Wirral, knows that Customer Experience (CX) is more important than ever. She...
CX in Essex: Meet Gavin Meadows
Talking CX in Essex with Gavin Meadows.
Rhian Huxtable achieves CCXP Certification
insight6 CX Specialist, Rhian Huxtable, achieves CCXP Certification.
CCXP Certification: The Journey to CX Mastery
Paul Matthews from insight6 Surrey & Sussex on his CCXP accreditation.
Chris Cartledge: CX Director Interview
CX Director Chris Cartledge on innovative CX strategies for hospitality leaders.
Customer Reviews: Learning from Tourism and Hospitality
Learn how tourism and hospitality leverage customer reviews to improve CX.
Secret Shoppers: Your Silent Success Agents
Discover why Secret Shoppers are your silent success agents.
Increasing ROI: The Critical Role of CX
Increasing your ROI by delivering an exceptional customer experience.
Call Centres – What can we learn from them?
Whether we love or hate them, we all spend time talking to Call Centres. Â I am sure we have all come across those recorded messages of press 1 for this,...
How do you make your customers FEEL?
"I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."–Maya Angelou...
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How car dealerships can damage CX in the pursuit of feedback.
Measuring Customer Feedback Many dealerships are aligned with the notion that customer feedback is an essential way of measuring success, but it isn't...
6 things every Law firm can implement to improve their CX and increase their bottom line…
Customer experience (CX) is the new business battleground for the Legal sector, yet our recent research study, The Professional Services Customer Journey...
2022: The Year of Customer Experience (CX)
As we start the year with a cautious, but more positive outlook on the pandemic than in January 2021, businesses can start to contemplate a world beyond...
Customers Value Great CX More Than Discounts
Be Brave: Boycott Black Friday The traditional 'Boxing Day' sales that once dominated the high street have well and truly been outshone by Black Friday...
Why Customer Experience Is Everything: Your Ultimate Guide to CX
Customer experience (CX) is the new battleground for business. The value of service and the importance of making a human connection with...
A good leader is prepared to ask questions they may not like the answers to
To truly improve employee engagement and wellbeing, every leader must do three basic things: ask, accept, action. You'd be amazed at the number of...
One Simple (But Essential) Thing Leaders Can Do To Improve Employee Engagement
Engaging your team is critical to business success. The holy grail is to have employees who are excited to come to work each day. To achieve this, they...
Is Covid still an excuse for a poor customer experience?
In March last year when the pandemic hit it was quite understandable that service levels would fall while businesses re-adjusted and managed to establish...
If you don’t ask, you don’t get …
If there has been one lesson from 2020 in our world of CX, it is that fast, short and instant feedback which get straight to the heart of an issue will...