insight6 Surrey Acquired by Paul Matthews

insight6 Surrey Acquired by Paul Matthews

Customer experience specialist Paul Matthews is expanding his insight6 franchise by purchasing a neighbouring territory, Surrey. Battle-based, Paul has been building insight6 in Sussex since 2015, turning it into a thrivingcustomer experience (CX) consultancy. Working...
Legal Career: Beyond Knowledge

Legal Career: Beyond Knowledge

Most people get into law to solve problems, win cases, and make a difference. But here’s something they don’t always tell you—if you want to progress, being a great lawyer often isn’t enough. The lawyers who move up the ranks aren’t just...
Legal Firms Are Losing Millions!

Legal Firms Are Losing Millions!

The 2025 Professional Services Client Journey Report reveals that legal firms are losing millions in revenue due to poor enquiry handling. Even top-tier law firms can fail when clients expect fast, professional, and personal responses. Our latest market study, in...
Legal Firms Lose Millions Annually

Legal Firms Lose Millions Annually

UK Legal Firms Lose Millions Annually Due to Poor Enquiry Handling.  UK’s largest mystery shopping study is a wake-up call for legal firms  Only 14% of legal firms assessed delivered ‘exceptional experience’ at enquiry  Poor follow-up rates mean...
Poor Enquiry Handling Costing Firms Millions

Poor Enquiry Handling Costing Firms Millions

Professional Services Firms Lose Millions Annually Due to Poor Enquiry Handling.  UK’s most extensive mystery shopping study is a wake-up call for professional services.  Only 6.5% of 219 firms assessed delivered ‘exceptional experience’ at enquiry.  Only 13% of firms...