Employee Engagement

2022: The Year of Customer Experience (CX)

by insight6 | Jan 20, 2022 | Uncategorised

As we start the year with a cautious, but more positive outlook on the pandemic than in January 2021, businesses can start to contemplate a world beyond mass restrictions, lockdowns, and purely virtual interactions. But what will this look like? Will we slot back into...

A good leader is prepared to ask questions they may not like the answers to

by insight6 | Oct 7, 2021 | Uncategorised

To truly improve employee engagement and wellbeing, every leader must do three basic things: ask, accept, action. You’d be amazed at the number of leaders I have worked with over the years who come to me with an employee engagement problem, only to find they...

Customers Value Great CX More Than Discounts

by insight6 | Nov 26, 2021 | Uncategorised

Be Brave: Boycott Black Friday The traditional ‘Boxing Day’ sales that once dominated the high street have well and truly been outshone by Black Friday in recent years, but has it now had its day? The key difference that sets Black Friday apart from other...

Employee Ownership: Boosting Customer Satisfaction

by insight6 | Oct 17, 2024 | Employee Ownership, Employees

Employee Ownership (EO) is more than just a business model. It’s a proven way to elevate employee engagement and drive customer satisfaction. But how exactly does this structure impact the customer experience (CX), and why should businesses consider it? In this...

How Happy Employees Create Happy Customers

by insight6 | Sep 23, 2024 | Employees

Happy employees are essential for delivering exceptional Customer Experience (CX). The connection between Employee Experience (EX) and CX is undeniable in today’s business landscape. Here, we explore how improving employee satisfaction can lead to better...

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