Customers Value Great CX More Than Discounts

Customers Value Great CX More Than Discounts

Be Brave: Boycott Black Friday The traditional ‘Boxing Day’ sales that once dominated the high street have well and truly been outshone by Black Friday in recent years, but has it now had its day? The key difference that sets Black Friday apart from other...
CX in Merseyside: Meet Andy Gorman

CX in Merseyside: Meet Andy Gorman

CX in Merseyside is getting a fresh perspective with Andy Gorman. With a background in legal services, hospitality, and marketing, Andy brings a unique energy to the world of customer experience. As our new CX Director for Merseyside, he’s on a mission to help...