Leadership Insights

A good leader is prepared to ask questions they may not like the answers to

by insight6 | Oct 7, 2021 | Uncategorised

To truly improve employee engagement and wellbeing, every leader must do three basic things: ask, accept, action. You’d be amazed at the number of leaders I have worked with over the years who come to me with an employee engagement problem, only to find they...

Customers Value Great CX More Than Discounts

by insight6 | Nov 26, 2021 | Uncategorised

Be Brave: Boycott Black Friday The traditional ‘Boxing Day’ sales that once dominated the high street have well and truly been outshone by Black Friday in recent years, but has it now had its day? The key difference that sets Black Friday apart from other...

One Simple (But Essential) Thing Leaders Can Do To Improve Employee Engagement

by insight6 | Sep 16, 2021 | Uncategorised

Engaging your team is critical to business success. The holy grail is to have employees who are excited to come to work each day. To achieve this, they need to do what they do best, feel connected to their coworkers, and be motivated by their organisation’s...

Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in January

by insight6 | Dec 22, 2021 | Business Growth, Customer Experience, CX, Feedback

CX is arguably the biggest differentiator, or battleground, between businesses right now. Every business needs a well-considered and executed customer experience strategy, to deliver more business, repeat business and a positive brand reputation. But when it comes to...