Legal Firms Lose Millions Annually

Legal Firms Lose Millions Annually

UK Legal Firms Lose Millions Annually Due to Poor Enquiry Handling.  UK’s largest mystery shopping study is a wake-up call for legal firms  Only 14% of legal firms assessed delivered ‘exceptional experience’ at enquiry  Poor follow-up rates mean...
Poor Enquiry Handling Costing Firms Millions

Poor Enquiry Handling Costing Firms Millions

Professional Services Firms Lose Millions Annually Due to Poor Enquiry Handling.  UK’s most extensive mystery shopping study is a wake-up call for professional services.  Only 6.5% of 219 firms assessed delivered ‘exceptional experience’ at enquiry.  Only 13% of firms...
Press Coverage: Bluestone resort CX excellence

Press Coverage: Bluestone resort CX excellence

Press Coverage: Bluestone Resort CX Excellence Recognition Mark Bluestone in Pembrokeshire has achieved a milestone in the Welsh tourism industry. The Resort is the first business in Wales to earn the prestigious insight6 Customer Experience (CX) Excellence Mark. The...